Camp Family Management Software for Better Connections

Key Camp Family Management Software Takeaways

• Families will love the easy-to-use online family account management tools we have to offer, available 24/7.  
  
  
• Deliver best-in-class customer service with quick household search, family activity logs, FAQs and troubleshooting tools. 
  
  
• Optimize household communications and resources with communications preferences, email and SMS tools, registration-associated link access, and more. 
   
• Build better customer relationships with accurate household details, customizable forms, and ways to flag campers with special concerns.
  
  
• Make wise, information-backed decisions for your camp based on historical family data including registrations, communications, payment history, health records and beyond. 

Add & Update Family Info

Your customers will have access to add household members and update profile photos, phone numbers, emails, physical addresses and more. Special settings also allow your camp to choose to periodically prompt the primary responsible party to review their contact information and verify that it’s correct.

Manage Payment Methods

If a customer’s card is cancelled or they receive a new one in the mail, they can use their online account to update their payment methods on file for registration any time of day or night. The registration portal also offers clear reminders regarding payment, resulting in fewer unpaid balances and failed payment cancellations. 

Camp Registration Details

Camp households can view their current and future camp registrations anytime through the Registration Portal. These listings provide convenient details such as the camp’s location, custom links to external resources, camp dates, and other essential information to help families prepare for their camp adventure. 

Many of the oldest and most successful camps are built on generations of legacy. Engaging with families who have enjoyed your camp through email, phone calls, and SMS is a great way to share camp news, build loyalty, fill open spots, increase volunteers, encourage donations, and keep families returning from one generation to the next. Great household management helps you manage contact info to keep in touch. 

Boost Camp Family Engagement & Build a Legacy

Keeping family records and registration history on file electronically is a great way to make the data searchable and analyze trends. Registration history can be used to investigate camp family questions, address staff concerns, generate reports, and even send out communications. Health history can help drive safety and insurance decisions. Meanwhile, payment data can help you evaluate payment plans or forecast income. 

Benefits of Camp Family Records & Registration History

Powerful Search Tools

To help protect the privacy of camp families, household records are only accessible to staff by search. Fast and powerful, our search tool can use partial matches to find results. Only able to remember part of a person’s name, phone number, or email from a conversation? No problem! A search can begin with as few as two characters.

Get to Know Camp Families

Household records include profile images for every family member, helping your team connect names to faces before campers even arrive. Combine this with custom camp forms that allow your team to ask the right questions for a personalized experience, and you have all the right tools to make a great first impression and memorable experiences.

Establish Contact Preferences

For urgent matters and emergencies, it can be helpful to have multiple ways to reach out to parents or guardians. Households can allow multiple phone numbers and emails to be attached to each household member, selecting the preferred option for each method of contact—enabling fast and efficient communications about camp and campers. 

Troubleshoot Online Accounts

In addition to searchability and viewing historical data, iCampPro empowers registrars and help desk teams to assist households with navigating the Registration Portal. Team members can provide best-in-class service by mimicking a camp family login to provide more detailed instructions or explore questions about what the family sees online.